FAQs
1. Where do your products ship from?
We work with trusted suppliers across Canada to ensure fast, free and reliable shipping. All of our products are shipped to Canada, helping reduce delivery times and avoid surprise customs fees.
2. How long will it take to receive my order?
Most customers receive their orders within 6–10 business days, depending on your location. You’ll receive a tracking number as soon as your package ships.
3. Do you offer free shipping?
Always on all our products!
4. What if I need to return a product?
We offer a 30-day return policy on most items. If you're not satisfied, contact us and we’ll walk you through the process. Please note that returned items must be in unused condition and in their original packaging.
5. What if my product arrives damaged or defective?
If your product is damaged or not working as expected, let us know within 7 days of receiving it, and we’ll arrange a replacement or refund.
6. Is it safe to use your products daily?
Our massage devices are designed for regular personal use and are commonly used daily by many of our customers. However, if you have a medical condition or specific concern, we recommend consulting a healthcare provider before using any massage tool.
7. Do your massagers come with instructions?
Yes! Each product comes with a user guide or instructions for safe and effective use. If you ever need extra help, feel free to reach out to us.
8. Can I travel with these products?
Absolutely — most of our massagers are compact, portable, and lightweight, making them perfect for travel, office use, or on-the-go relaxation.
9. Do your products come with a warranty?
We stand behind the quality of our products. If a product includes a manufacturer warranty, it will be mentioned on the product page. For any issues, we’re here to help you with a solution.
10. How can I contact you?
You can use the live chat on our website or email us anytime at info@relaxara.ca. We’ll do our best to respond quickly and make sure you’re taken care of.